Refund policy

We want nothing more than the first fit for you when purchasing Jou Le. However, if for any reason your order doesn't work out as planned, we have a 30-day return window to create a return. Return instructions can be found at the end of this article.

 30-day Returns

  • We have a 30-day return window for all items on our site (excluding sale items or gift cards), which means you have 30 days after receiving your item to request a return.

  • Sale items or items receiving 30% off or greater are not eligible for return or exchange.  
  • Exchanges are possible when items are the same style and available size is in stock. 
  • We will notify you once we’ve received and inspected your return/exchange, and let you know if the item(s) are approved.
  • Once refunds are approved, you’ll be automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
  • If more than 15 business days have passed since we’ve approved your return, please contact us at support@jou-le.com
  • You will be responsible for any additional cost of shipping and handling for returns and exchanges 
  • Contact our support staff at support@jou-le.com 

Return standards and conditions

  • Items must be unwashed and not put through a dryer.

  • Items covered in animal/human hair are subject to denial.

  • Items covered in glitter, powder, skin cells, or other matter are subject to denial.

  • Items with piling may be subject to denial.
  • Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.

  • Items with markings or other stains (such as deodorant) will not be accepted.

  • At this time, we do not cover the cost of return shipping. 
    • For domestic US customers, the label cost will be deducted automatically from the product(s) you are returning through our returns portal 

  • If you are returning your entire order, please note that the original shipping costs will not be refunded.

  • Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.

  • If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.